Uniphore is a software company that deals with a customer service platform that is powered by AI and automation technology, located in Palo Alto, California, the United States, which commenced on April 23, 2008.
The company currently employs 501–1000 members and is registered with the Registrar of Companies, Chennai.
About Uniphore Software Systems
Umesh Sachdev is the co-founder and CEO of Uniphore, and Ravi Saraogi is the co-founder and president of APAC. The Uniphore works for software publishers, which involves software publishing for the production, supply, and documentation of readymade software, operating system software, business and other applications software, and computer gaming for all platforms.
Consultancy includes providing custom software after examining users’ problems and issues to give the best solutions. Custom software is also programmed for the users based on the orders and requirements.
The company also provides software solutions as per the directives given by the users, and this includes software maintenance and web page designs as per the wishes of the users.
THE BUSINESS MODEL OF UNIPHORE
The main aim of the company is to bridge the gap between machines and people through voice. It is a global conversational AI technology company that provides a customer service platform that is supported by automation technologies and artificial intelligence.
The company globally provides transformational customer service through the availability of the platform based on conversational security, conversational assistants, and conversational analytics.
In this way, the company builds its importance by satisfying the customers and building the efficiency of the company.
FUNDING, INVESTMENTS, AND FINANCIAL POSITION
The company has a paid-up share capital of Rs. 8,726,861 and authorized share capital of Rs. 14,031,710.
Ravi Saraogi and Subramanian Bhaskar are the directors of Uniphore Software Systems Private Limited.
The funding of the company has taken place for an 8-times total of $620.9M, which involves all types of funding series.
The last funding of the company was raised on February 16, 2022, from a series E round. There are 22 investors in the company. The Golden Arc Capital and March Capital have recently invested.
The top 9 leading investors on its list of 22 are New Enterprise Associates, National Grid Partners (NGP), Sistema Capital Partners, Sorenson Capital, Serena, Iron Pillar, Cisco, Chiratae Ventures, The Golden Arc Capital, and March Capital.
THE ACQUISITION OF UNIPHORE
The company with the most potential had acquired three companies: Colabo, which was acquired on April 13, 2022, Jacada, which was acquired on July 27, 2021; and Emotion Research Lab, which was acquired on January 21, 2021.
THE MANPOWER OF UNIPHORE
Uniphore has 4 board members and advisors, which also includes John Chambers. It has 17 current employee profiles, which also include Chief Executive Officer and Co-Founder Umesh Sachdev.
The technology products and services
There are 67 technologies actively used by Uniphore for its websites as per Build, which also includes Viewport Meta, iPhone/Mobile Compatible, and SPF.
According to G2 Stack, the technology products and services used by Uniphore have a total number of 32, out of which HTML5, Google Analytics, and jQuery are included.
The companies that are similar to Uniphore are Cognism, Guru, and Unbxb, and Uniphore has offices in India, the U.S., and Singapore.
The further focus of UNIPHORE
The company is focusing on innovation and business growth rather than technology. It unifies the X by which it simplifies the multiple complex problems, like
- Conversational AI will guide and engage the intent of multiple engaged languages to understand efficiently.
- Emotional AI will deliver the contextual and personalized experiences.
- Workflow and process automation will process the work with or without human guidance.
- An intuitive customer journey As a designer, it prioritizes innovation and growth by using business logic.
In this way, uniphore is opening the doors of every enterprise that wants to converse with the world about its potential.
